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Customer Care Specialist

Leica Microsystems Milton Keynes, United Kingdom Category Customer Support Job Id R1285000
This job available in 2 locations
  • Milton Keynes, United Kingdom
  • Wetzlar, Germany
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JOB DESCRIPTION

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Leica Microsystems, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.

You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

Shape the Future with Us!

At Leica Microsystems, we have been shaping the future for over 175 years with groundbreaking optical and digital solutions. With a culture rooted in customer focus, innovation, and teamwork, we lead the market in microscopy, imaging, and analysis, unveiling the invisible and empowering our customers to build a better, healthier world.

Joining Leica Microsystems means contributing to scientific discoveries and supporting surgeons in making critical decisions. Our advanced microscopes and AI-based image analysis solutions enable users to gain profound insights into development and engineering challenges. Here, you will work on meaningful projects alongside passionate colleagues, driving progress and pushing the boundaries of what’s possible.

In this role, you will have the opportunity to:

  • Order Processing: Handling price inquiries, orders, change orders, coordinating timely deliveries, monitoring open orders via Sales Force and SAP and invoicing via SAP R/3
  • Customer Contact: Receiving and processing incoming customer calls and emails in German and English
  • Close Coordination: Working closely with production, sales, and product management to optimize sales targets
  • KPI: maximize order to sales, minimize goods in transit
  • Complaint Handling: Processing complaints in collaboration with the credit department
  • Master Data Maintenance: Maintaining the SAP R/3 system data

The essential requirements of the job include:

  • Successfully completed commercial training with at least 1 year of professional experience in customer service, preferably in multinational company
  • Self-reliant, focused, results-driven, flexible
  • Fluent English skills, strong German skills desirable
  • Good PC skills (MS Office, especially Excel, SAP R/3 module SD)

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

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