
Order Management Specialist - Export
- Little Chalfont, United Kingdom
- Amersham, Bucks., United Kingdom
- London, United Kingdom
- You have reviewed the Candidate Privacy Notice and agree that Danaher and its subsidiaries and related companies may process your Candidate Data in accordance with this Notice;
- You have provided any notices and obtained any consents needed to provide information concerning others (e.g., information about employment references); and
- Your Candidate Data may be transferred and processed worldwide for the purposes and in the manner specified in this Notice.
By submitting your application, you agree to the above.
Be part of something altogether life-changing!
Working at Cytiva in the Life Sciences industry means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.
At Cytiva you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. With associates across 40 countries, Cytiva is a place where every day is a learning opportunity – so you can grow your career and expand your skills in the long term.
Cytiva is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health.
We are looking for an Order Management Specialist (Export team) to work with our expert Customer Service/Order Management team in our office in Little Chalfont, Amersham. The place of work is Little Chalfont, Amersham, which is commutable from Central London. This position requires onsite work 5 days a week.
Order Management Specialist
What you’ll do:
Process customer orders in compliance with company policies and standard operating procedures.
Demonstrate excellent data entry skills to quickly and accurately review and input data.
Track orders to delivery, problem solve delivery issues and strive for continuous improvement of OTD (On Time Delivery) metric.
Provide export documentation and full customs compliance requirements.
Ensure timely capturing and resolution of complaints in SFDC. Investigate root causes to resolve recurring issue resulting in complaints.
Ensure timely and accurate invoice management & dispute resolution working in close collaboration with Accounts Receivable.
Demonstrate high commitment in resolving customers issues and responding to order status enquiries, ensuring a high level of customer satisfaction.
Attend daily Visual Daily Management meetings with the rest of the team to drive improvements in key metrics with a continuous improvement attitude to drive customer satisfaction.
Utilise Problem Solving to drive to root cause and implement countermeasures.
Team with other functions such as Demand Planning, Logistics, Finance, Tech Service to maintain a strong collaboration geared towards maintaining or enhancing customer satisfaction.
Answering the telephone / forwarding calls.
Manage incoming correspondence and re-direct if needed to the departments/persons in charge.
Ensure compliance to internal policies, quality procedures and Sarbanes-Oxley Act (SOX).
Who you are:
Education or Experience:
High school degree (or equivalent experience) with minimum 1-2 years of relevant work experience in a fast-paced Order Management role
Experience with ERP systems such as Oracle and CRM systems such as SFDC as well as MS Office products including Word, Excel, and Outlook
Knowledge and skills:
Strong written and verbal communication skills
Fluent in English
Additional languages, such as Turkish, are a bonus
Export knowledge
High attention to detail with the ability to effectively review and understand sales agreements, proposals, purchase orders, and related information.
Strong focus on driving customer satisfaction
Demonstrating an attitude of collaboration, leadership, and accountability,
Good problem solving and analytical skills.
Demonstrating good judgment and initiative
Self-motivated, confident, reliable, and able to plan and follow up on outstanding issues.
Able to operate in a fast-paced environment.
Should be an outgoing, positive, team player.
Strong sense of accountability
EDI experience with electronic orders and invoices desirable
It would be a plus if you also possess previous experience in:
Export/ import
Biopharmaceutical industry
At Danaher we bring together science, technology and operational capabilities to accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. Our global teams are pioneering what’s next across Life Sciences, Diagnostics, Biotechnology and beyond. For more information, visit www.danaher.com.
At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit www.danaher.com.
At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
Get notified for similar jobs
Success!
Successfully subscribed for similar jobs
Failure!

Profile recommendations
Similar Jobs
-
Order Management Specialist (German Speaking)
Location Little Chalfont, United Kingdom Category Customer Support Posted Date 03/13/2025
-
Customer Service co-ordinator
Location Crawley, West Sussex, United Kingdom Category Customer Support Posted Date 02/27/2025
-
Specialist Technical Customer Support (w/m/d)
Location Krefeld, Germany Category Customer Support Posted Date 02/20/2025
-
Customer Care Specialist (d/f/m) CDD 12 mois
Location Nanterre, France Category Customer Support Posted Date 03/13/2025
-
Technical Assistance Center & Contracts Specialist CDD (d/f/m)
Location Nanterre, France Category Customer Support Posted Date 03/13/2025
Jobseekers Also Viewed
-
Quality System and Regulatory Specialist
Location Woking, Surrey, United Kingdom Category Quality & Regulatory Affairs Posted Date 02/13/2025
-
R1284347 Accounting Manager
Location Wokingham, United Kingdom Category Finance & Accounting Posted Date 02/14/2025
-
Supplier Relationship Manager, Key Technology (m/f/d)
Category Supply Chain & Logistics Posted Date 01/03/2025