Order Management Specialist

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The family of Diagnostics companies at Danaher work with conviction that every moment matters and realize that behind every test is a patient, waiting for an answer that could change their life. Our 23,000 team members, across 6 operating companies globally, proudly push the boundaries of what’s possible in safeguarding patient health and improving diagnostic confidence. We develop tools and technologies that set the standard for innovation and impact wherever health care happens—from a family physician’s office to leading trauma hospitals and laboratories. Our teams collaborate in an inclusive environment as we connect our people, processes, and expertise, focused on the world’s biggest health challenges such as cardiac disease, infectious disease, and cancer. At the Diagnostics platform at Danaher, you’ll thrive and quickly see the impact of your contribution. 

Join us in working at the pace of change to improve patient lives! 

The Order Management Specialist will play a vital role in supporting the Commercial Operation Lead of SEA Diagnostics Platform to optimize and streamline order management processes, ensuring seamless order execution, compliance and customer satisfaction across multiple selling units (3 OPCOs).  This position is part of the Order Management Team located in Malaysia and will be fully on-site.

Specific duties include but are not limited to:

• Order Processing and Management including but not limited to process purchase orders, manage the order cycle, and arrange shipping documents as per customer requirements.
• Documentation and Compliance to work with cross-functional teams to ensure all orders meet internal, external compliance standards and support tender submissions and ensure accurate documentation for government or institutional contracts.
• Customer and Inventory Management including but not limited to serve as the key contact for resolving order-related issues and customer escalations.

The essential requirements of the job include:

• Experience with ERP systems such as SAP/Axapta and CRM systems such as SFDC/Microsoft CRM as well as MS Office products including Word, Excel, and Outlook
• Diploma with a minimum of 3 years of recent experience in order management.
• Excellent communication and collaboration skills, with the ability to interact with cross-functional teams, customers, and logistics partners.

Travel, Motor Vehicle Record & Physical/Environment Requirements:

• Ability to travel – 20% travel, overnight, within territory or locations

It would be a plus if you also possess previous experience in:

• Handling export and import documentation, including customs clearance, Letters of Credit (LC), and freight forwarding coordination.
• Working with third-party logistics (3PL) providers to manage shipments, resolve delivery issues
• Generating and analyzing order-related reports, such as backlog tracking, order cycle time, and fulfillment KPIs.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.

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