http://jobs.danaher.com/feeds/Latin-America-jobs/ Custom RSS Feed for Latin-America-jobs Thu, 20 Jun 2013 04:39:00 GMT en-us http://jobs.danaher.com/feeds/Latin-America-jobs/ 720
OPCO Description

Thanks to our test, measurement and monitoring solutions, we're helping our customers bring advanced technologies to market. From consumer applications such as Mobile Protocol, CDMA 3G, to solutions for the medical and ATE markets - our work pervades everyday benefit. Tektronix’ Network Management Business enables the world’s largest network operators build, deploy and manage current and advanced communication networks, including fixed, mobile, IP and converged multi-service networks. These solutions monitor more than 30% of the world’s calls and their network diagnostic and performance monitoring solutions are installed in more than 100 carrier and cable networks in over 40 countries.

Tektronix Communications is an equal opportunity employer and affirmatively seeks diversity in its workforce. Tektronix Communications recruits qualified applicants and advances in employment its employees without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, age, disability, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law. Equal Opportunity Employer. M/F/D/V

Description

The Service & Delivery Manager position for the Brazil Region is responsible for the organization and management of the Technical Services Team that is assigned to critical accounts based in Latin America. Responsibilities extend to building strong relationships with customer contacts and driving consistent results that meet or exceed service level agreements. The position is also expected to work closely with the sales team to expand our reach in Latin America and help drive service growth opportunity and overall strategy in the region.

This position interacts closely with cross functional team members and conducts customer assessment in order to provide input in planning and addressing long-term and short-term services and products’ needs. Support plays a critical gate keeping role in our deeply technical organization and must maintain fast response times and a high level of transparency to help drive product improvement and overall customer satisfaction.

Accountable for:

§ Direct and guide the service team for LTAM accounts leveraging a direct and matrix staff of system engineers, program managers, and deployment managers

§ Provide insight into backlog of work, upcoming resource contention, and forecasting hiring needs

§ Help define, document and implement consistent client configuration and technical support processes

§ Ensure a high level of customer care and satisfaction, driving client retention

§ Understands customer and business goals and drives daily management to achieve or exceed targets

§ Participates in all programs and enforces all policies relating to performance evaluations and career development planning

§ Creates an environment where Innovators can successfully achieve professional career path goals.

§ Provides regional guidance and leadership for LTAM as it relates to customer loyalty, increasing service revenue, developing a regional strategy, and executing a regional service and delivery strategy

§ Negotiate terms, conditions, and service level agreements for maintenance contracts

Qualifications

Qualifications for the position include

§ Fluent verbal and written English and Portuguese language skills

§ 4-year college degree

§ MBA is preferred

§ Minimum 5 years people management experience

§ Experience working remotely

§ Provide insight into backlog of work

§ Experience presenting to VP and director-level contacts

§ Strong understanding of VoIP, 3G, and 4G technologies

§ Available to travel up to 25% of the time with majority of travel in Latin America and Plano, TX

§ Have the presence and authority to develop higher level and broader customer relationships raising the awareness and driving usability of Tektronix products and solutions

§ Have a capacity for working under pressure whilst gaining support for the resolution of critical issues internally and communicating action plans to the customer as required.

§ Be the prime point of contact and Tektronix owner for the management of all service issues and escalations impacting the LTAM region.

§ Act as the Customer advocate within Tektronix to champion the resolution of critical and reoccurring issues, facilitate root cause analysis and investigations with service engineers whilst seeking to continuously reduce operational costs.

§ Be fiscally and budget aware to ensure the delivery of profitable service plans with proactive cost controls.

Research, develop and cultivate customers to understand how Tektronix services integrate and fulfill those customer’ business needs, expectations, competitor analysis and organisational issues; staying current on industry trends and best practices as appropriate to supporting these customers

Danaher Overview

Danaher is a Fortune 200, NYSE-listed, science and technology leader that designs, manufactures and markets innovative products and services to professional, medical, industrial and commercial customers. Our premier brands are among the most highly recognized in each of the markets we serve. The Danaher Business System provides a foundation to our 63,000 associates around the world, serving customers in more than 125 countries. In 2012, we generated $18.3 billion of revenue from five reporting segments: Test & Measurement, Environmental, Dental, Life Sciences & Diagnostics, and Industrial Technologies. For more information please visit our website: http://www.danaher.com/.

Please Note: The Comms Group will not accept un-solicited resumes. We only will pay a fee for candidates submitted or presented where there is a signed recruiting agreement in place with Tektronix Communications, Arbor Networks, Fluke Networks or VSS Monitoring prior to the submittal and it must be signed by the VP, Talent Acquisition and the resume must be submitted to a specific requisition that the agency was invited to work through our vendor management system. In the case that a candidate is submitted or presented to one of these companies by a recruiting agency without a signed agreement, Tektronix Communications, Arbor Networks, Fluke Networks and VSS Monitoring reserve the right to pursue and hire those candidate(s) without any financial obligation to the recruiting

Organization: Tektronix Communications
Job Function: Technical Service
Primary Location: South America-Brazil-Rio de Janeiro
Schedule: Full-time]]>Tue, 18 Jun 2013 08:00:00 GMThttp://jobs.danaher.com/job/Rio-de-Janeiro-Service-&-Delivery-Manager-Job/2607134/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.danaher.com/job/Rio-de-Janeiro-Service-&-Delivery-Manager-Job/2607134/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS